Privacy statement of YTK Worklife

The privacy of our members is very important to us. We commit to protecting the privacy of our members and complying with the legislation on data protection and processing personal data. We also ensure that we always process the personal data of our members safely.

We need your personal data in order to provide you with the best possible help when you are faced with changes in your working life. Below, you can read more about how we collect and process your data and which partners we work with, and how you can request information about yourself. In addition, we explain below in more detail how we are committed to protecting your privacy while processing your personal data.

General questions and answers:

  • The purpose of YTK Worklife is to promote the general, occupational, social, financial and judicial interests of its members.

    We primarily only collect information directly from members of YTK Worklife, only for the purposes specified above and only to the extent that is necessary.

  • All data subjects have the right to:

    • access their data stored in the register

    • demand that any inaccurate data is rectified or incomplete data completed

    • request the removal of their personal data

    • request restrictions of processing the data with certain exceptions

    • transfer the data you have provided from one system to another

    • lodge a complaint with the supervisory authority

    YTK Worklife members can easily check their own information in the OMA+ online service. Members can use the service to update their contact details.

    Otherwise, requests concerning the personal data being processed can be made by sending email to the address [email protected], from which additional instructions, will be sent. We will respond to requests as soon as possible, within one month at the latest. If we need more time, we will contact you during the month. As a rule, the check is free of charge once per year.

  • YTK Worklife only collects personal data that is necessary and required for the purpose of processing. Data is not collected or stored in any larger amounts or for any longer time than required for this purpose.

    The information systems, in which the data is stored, are protected by technical means and located in a locked and well supervised premises. The data network is protected by firewalls and other technical means.

    The data storage periods are determined based on the currently valid legislation and taking the need and purpose of processing into account.

Privacy statement of the YTK Worklife register of members 

  • YTK Worklife 
    Postal address: Teollisuuskatu 4, FI-32200 Loimaa, Finland 
    [email protected]  

  • YTK Worklife 
    Teollisuuskatu 4, FI-32200 Loimaa, Finland 
    [email protected] 
    Tel. +358 2 760 76400 

  • YTK Worklife register of members 

  • The processing of personal data is based on Article 6(1)(c) and (f) of the General Data Protection Regulation (EU 2016/679). The processing of personal data is necessary to maintain YTK Worklife's register of members and provide members’ benefits.

    In principle, the processing of personal data is based on YTK Worklife's legal obligation to maintain a register of members and the provision of members’ benefits pursuant to agreement. YTK Worklife can process your personal data if other legislation requires it, such as those based on the obligation to retain accounting material pursuant to the Accounting Act. YTK Worklife has certain legitimate interests related to carrying out its activities, such as developing the activities further, quality control and investigating possible abuses, and your personal data can also be processed on this basis. 

    The purpose of the register is the management of up-to-date personal data of members during their membership, maintaining and developing the register, marketing, direct marketing, and management of the documentation of terminated memberships in a personal data system. 

  • As a rule, we process the personal data of our members. In addition, we process information on people who have been members, applied to become members, otherwise contacted YTK, or visited the YTK website. We can also collect information on people with an involvement, obligation or other connection related to a member relationship.

  • a) Personal data

    • Last name, first name(s) 

    • Personal identity code 

    • Communications language 

    • Native language 

    • Postal address, post code 

    • Country identifier 

    • Telephone number 

    • Email address 

    • Gender 

    b) Member information

    • Membership start date and end date 

    • Reason for termination 

    • Membership number 

    • Membership payment information 

    • E-invoice authorisation details 

    • Data concerning phone calls made by members: The caller is identified based on the telephone number if the caller is a YTK Worklife member. The calling time, duration of call and code of the employee who took the call are saved in the register. Calls made by members are recorded. YTK Worklife records customer service calls in order to ensure the rights of the parties related to using the service. These recordings can also be used to improve the quality of customer service. The recording is carried out in a way that ensures data security, and the recordings are not used for other purposes or disclosed to external parties.

    c) Cookies in the online service

    • the user’s IP address

    • the time of the visit

    • pages visited

    • type of browser used

    • the web address from which the user came to the YTK Worklife website

    • the server from which the user came to the YTK Worklife website.

    d) Customer experience data

    • Customer experience is monitored through Zeffi feedback survey, which collects a person's membership number if the feedback is sent through OMA+ or a person's telephone number if the feedback survey is sent through a call to customer service. A free-form response written in the open field of the questionnaire will be kept. The responses and the information collected will be used to improve the quality of the service. Feedback can be linked to the member who sent the feedback, so feedback is not anonymised.
  • Personal data is primarily collected from the admission form that each member submits when joining YTK Worklife. In addition, when YTK Worklife updates the contact details of its members, data are also retrieved from the Population Information System and Posti. With regard to the mutual members of the YTK Unemployment Fund and YTK Worklife, the membership and contact information is processed and received between the parties based on the consent given by the member for the purpose of providing membership benefits to members pursuant to agreement.

  • At YTK Worklife, the right of the personnel to process the personal data of members is determined by the authorisation for use in accordance with the description of duties of the member of personnel. External service providers authorised by YTK Worklife can also process personal data to a limited extent. They process data for and on behalf of YTK Worklife. A binding agreement on processing has been drawn up by the parties, which takes the requirements concerning data protection and obligation of secrecy into account. The ownership of data is not transferred from YTK Worklife to the third party, and the third party does not have the right to use the data for purposes outside the assignment.

    YTK Worklife may share your personal data by order of a Court or a similar body.

    With regard to the mutual members of the YTK Unemployment Fund and YTK Worklife, the membership and contact information is processed and received between the parties based on the consent given by the member.

  • In principle, information is not transferred outside the European Union or the European Economic Area. In some situations, YTK Worklife may use resources and servers around the world while providing services. Therefore, YTK Worklife may transfer your personal data outside the country, in which the services are used, and possibly also to countries outside the EU and EEA, where the legislation does not provide special protection for personal data or where the legislation on data protection is very different. In these cases, YTK Worklife ensures that there is a legal basis for the transfer of information and that the personal data of the user is protected in accordance with the applicable legislation by using (if necessary), for instance, standard agreements approved by the appropriate authorities and requiring compliance with the appropriate technical and practical data protection measures.

  • YTK Worklife processes your personal data in this register as long as YTK Worklife has a valid basis for processing the data as described in section 4 of this privacy statement, as well as for a reasonable period afterwards.

  • YTK Worklife only collects personal data that is necessary and required for the purpose of processing. Data is not collected or stored in any larger amounts or for any longer time than required for this purpose.

    Secure maintenance and disposal of the data storage media used for the processing of personal data guarantee that unauthorised third parties will not gain access to personal data. The IT hardware and data network are physically protected and located in locked and supervised premises. The data network is protected with a firewall and other technical means.

    Only persons authorised by the controller have access to the register. Access to data, software and systems is limited by technical means (username, password) to persons that handle the duties of the unemployment fund. Access to premises where confidential information is processed or archived is only permitted to persons who need to access the premises to carry out their duties. The outer doors of the production premises are covered by a surveillance system. The employees are supervised through an access control system. The register users are bound by non-disclosure agreement and therefore must not pass on the data they process.

  • As the data subject, you have several options for influencing how your personal data is processed. We will respond to requests as soon as possible, within one month at the latest. If we need more time, we will contact you during the month. We ask you to contact the contact person mentioned in section 1 of the privacy statement with regard to exercising your rights.

    Your rights include:

    a) Right to access the personal data collected about you

    All members of YTK Worklife can easily access their own data via YTK Worklife's online service OMA+. In OMA+, they can also update their contact information and send secure messages to YTK Worklife.

    Otherwise, requests concerning the personal data being processed can be made by sending e-mail to the address [email protected], from which additional instructions will be sent. The access request must state in detail what information and during which period the person wants to access. As a rule, the access request is free of charge once per year.

    b) Right to demand the rectification of incorrect personal data collected about you

    If you notice any errors or deficiencies in your information, you can submit a rectification request to us.

    c) Right to request the erasure of your personal data

    We are obliged to erase your personal data from our register upon your request, if one of the following criteria is met and other legislation or regulations by the authorities do not create an obligation to store the data:

    • personal data is no longer needed for the purpose, for which it was processed;

    • you withdraw the consent you have given, and there is no other legal basis for processing;

    • you oppose processing due to your special personal circumstances, and there is no justified reason for processing;

    • processing the data is against the law;

    YTK Worklife may have a right based on the law or a legitimate interest to process your personal data for a certain period even after your membership has ended.

    d) Right to request the restriction of processing of your personal data.

    You may ask YTK Worklife to restrict the processing of your personal data: 

    • if you contest the correctness of the data which we have registered about you or the lawfulness of processing, or if you have objected to the processing of the data in accordance with your right to object, you may request us to restrict the processing of these data to storage only. In this case, the processing of your data will be limited to storage until the correctness of the data can be established, or until it is assured that our legitimate interests override your interests. 

    e) Right to transfer the information you have provided from one system to another

    You have the right to receive the personal data you have submitted to YTK Worklife in a structured, commonly used and machine-readable format and the right to transfer said data to another controller.

    f) Right to file a complaint with the supervisory authority

    If a potential dispute concerning the processing of your personal data cannot be amicably resolved between you and YTK Worklife, you have the right to take the case to be resolved by the Office of the Data Protection Ombudsman.

  • Your permission concerns the following areas:

    Cookie notice last updated on 21.12.2020

    We use cookies

    A cookie is a data file that the service sends to your computer. It allows the managing of the service events. YTK Worklife uses cookies to improve the user experience and the general standard of the service and to analyse the use of its website from the point of view of marketing and quality control.

    Cookies do not damage your equipment, and they cannot be used to spread malware. By accepting all cookies you will ensure that that you will get the best possible user experience on our website.

    What kinds of cookies do we use?

    Necessary cookies

    Our website needs these automatically activated cookies in order to provide a good and secure user experience. Necessary cookies enable the basic functions of the website, such as the chat service, and the functioning of informative windows, such as asking the acceptance of cookies. These cookies shall be always switched on, because they are necessary for the correct functioning of the website.

    Functional cookies

    Through functional cookies we can take useful functions into use for improving your user experience, such as e.g. remembering your language preferences.

    Statistics cookies

    The purpose of statistics cookies is to produce or offer to us data based on which we can improve the usability and customer experience of our website. These cookies tell us how much our services are used, what they are used for, and what issues should be taken into account in the development of the services.

    For example, the Google Analytics service that we apply uses statistics cookies. We always examine aggregated data, and we do not save personal data on the use of the website.

    Marketing cookies

    Marketing cookies help us and our reliable partners to place targeted advertising on the websites of companies that participate in marketing co-operation. These cookies are mostly set by the providers of the advertising environment (such as Facebook, Google and AdForm).

    Through marketing cookies we can enrich the data used in the targeting of marketing by using the data shared with third parties and, based on that, target the marketing according to what you are interested in. That way we can offer benefits and marketing that better matches your needs. We use the advertising and tracking services of e.g. Google and Facebook in the generation of targeted marketing.

    How to manage cookies

    We do not save your cookie preferences on our website, but your consent is saved on your web browser. Your cookie preferences will be valid for 12 months, if you do not change your preferences. You can modify your consent given earlier at any time by returning to the cookie settings. You may have to refresh your browser for the new settings to enter into force.

    Most web browsers allow you to manage cookies through the browser settings. If you wish, you can change the settings of your web browser so that either all or only such cookies that do not come directly from YTK Worklife's service are blocked. If all cookies are blocked, the YTK Worklife online service may cease to function either completely or partially.

    The third-party cookies found on our website follow the privacy policies of third parties. More information on the purposes of use of the data by third parties can be found in their respective privacy policies.

    Website and telecommunications technical log files

    Technical log data of the telecommunications connections and use of the YTK Worklife's website are collected, which are needed to produce the online service and take care of data security. The log data contains information that can be linked to a person, such as an IP address and a timestamp. This log data is only used to enable the service on the telecommunications network, to resolve errors and to ensure data security.

    The processing of personal data related to the provision of the online service and the provision of data security is necessary in order to comply with the legal obligations of YTK Unemployment Fund.

    The service of the YTK Unemployment Fund and the YTK Worklife's online service is provided by Pilvia. Pilvia's co-contractor Cloudflare Inc. may use some of the logbook data to develop their service and transfer them to the United States for processing for that purpose. The transfer of personal data to the United States is based on the standard contractual clauses adopted by the EU Commission and the risk assessment carried out by the YTK Unemployment Fund.

  • The Finnish law as well as EU law directly applicable in Finland, such as the General Data Protection Regulation of the EU, apply to the processing of this personal data file and the personal data included in it.

  • We understand the importance of data protection for our members and the visitors on our website, and we aim to stay in the vanguard of development in this respect, too. YTK Worklife can amend this data protection and privacy statement. The changes will be published on this page.

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